Logo

    1. General Information Pnjaa Technologies Private Limited, located at 301, C-Wing, Aura Society, Balewadi, Pune, 411045, operates Human Capitalists. For privacy inquiries, contact us at nishant@humancapitalists.in.

    2. Data Collection We collect the following data:

    • Names, email addresses, LinkedIn URLs, and phone numbers
    • Payment details for transactions
    • Profile Details (e.g., expertise, offerings, availability)
    • Session Transcriptions: We may transcribe sessions for:
      • Improving service quality and refining guidance approaches
      • Onboarding and training experts
      • Developing anonymized insights for internal improvements
      • Refund Validation: Ensuring fairness in addressing refund requests
      • AI Training: Enhancing our services via anonymized data (without personal identifiers)
    • Purpose of Transcriptions: Transcriptions are used for the following purposes:
      • Improving service quality and refining interview techniques.
      • Training and onboarding coaches.
      • Developing anonymized insights for internal product development.
      • Refund Validation: Reviewing transcripts to ensure fairness in addressing claims related to service quality, including refund requests.
      • AI Training: Transcriptions may be used to train and improve artificial intelligence models for enhancing our services. This process involves anonymization to protect personal identities.
    • Rights
      • Guidance Seekers: Guidance Seekers can request suspension of transcription creation by emailing us at nishant@humancapitalists.in. Since the session transcript will no longer be available to validate refund requests, such sessions will also no longer be eligible for refunds in case guidance seekers choose to request these.
      • Guidance providing experts: Guidance providing experts may have limited opt-out options in cases where transcription is necessary for compliance, service quality, or AI training.
    • Data Security and Anonymization:
      • Transcriptions are anonymized wherever feasible to protect individual privacy.
      • Data is stored securely and accessed only by authorized personnel or systems for the purposes outlined above.
      • For AI training, all personal identifiers are removed to ensure that the data cannot be traced back to any individual.

    Opt-Out for Transcriptions: Guidance seekers can opt out of transcription by emailing us at nishant@humancapitalists.in. However, opting out will waive eligibility for refunds since transcripts won’t be available for review.


    We do not collect sensitive data such as race, gender, or health information. Cookies and analytics may automatically collect user behavior data to improve the platform.

    3. Data Storage and Retention Your data will be stored securely using industry best practices. We retain data only as long as necessary for platform functionality or legal obligations.

    4. Data Usage We use collected data to:

    • Connect users with relevant experts
    • Improve platform functionality and user experience
    • Communicate relevant updates or offers

    We may share data with trusted third-party providers such as Stripe, Razorpay, and Mixpanel for secure transactions and analytics. Your data is never sold or monetized.

    5. Data Security We implement industry-standard encryption and secure storage practices to safeguard your data. In the event of a data breach, affected users will be notified via email.

    6. Payments & Refunds

    • Experts are paid a significant percentage of fees from career seekers.
    • Transparency: We are committed to fair evaluation of all refund requests.
    • Case-by-Case Basis: Refunds are assessed on individual circumstances to ensure fairness to both guidance seekers and experts.
    • Refunds may be considered in the following scenarios:
      • Expert No-Show: If the scheduled expert does not join the session within 10 minutes of the scheduled start time.
      • Technical Failure: If the platform experiences technical issues that prevent the session from taking place.
      • Inadequate Session Quality: If the guidance provided was demonstrably unprofessional, misleading, or irrelevant (subject to transcript review).
      • Incomplete Sessions: If the session ends abruptly due to unforeseen circumstances (e.g., network issues) and the majority of the scheduled time was lost.
    • Refunds will not be provided in the following cases:
      • Guidance Seeker No-Show: If the seeker does not attend the scheduled session without prior notice.
      • Late Arrival by Seeker: If the seeker arrives late, the session will still end at the scheduled time, and no refunds will be issued for lost time.
      • Change of Mind: If the seeker attends the full session but later feels the advice wasn’t actionable or impactful (subjective dissatisfaction).
      • Expert Opinion Disagreement: If the seeker disagrees with the expert's views, unless the content was factually inaccurate or grossly misleading.
    • Refund Process
      • Request Submission: Guidance seekers must submit their refund request via email to nishant@humancapitalists.in within 24 hours of the session.
      • Details Required: All refund requests must include:
        • Date and time of the session
        • Reason for the refund request
        • Supporting evidence, such as screenshots, descriptions of the issue, etc.
      • Review Process: Refund requests involving session quality disputes will be evaluated by reviewing the session transcript.
      • Decision Timeline: Refund decisions will be communicated within 5 business days after submission.
    • To avoid chargeback abuse:
      • Any fraudulent or unjustified chargebacks will result in the user account being flagged or restricted.
      • Human Capitalists reserves the right to contest any disputed charges with supporting evidence.
    • Final Decision:
      • All refund decisions are made at the sole discretion of Human Capitalists, and our decision will be considered final.

    7. Intellectual Property:

    • Content created during expert sessions belongs to the expert and the platform after the expert's consent.
    • Users may not record, share, or reuse expert guidance without written consent from Human Capitalists.

    8. Code of Conduct Users are expected to behave professionally and respectfully. Inappropriate behavior may result in account suspension or termination.

    9. Dispute Resolution Conflicts can be reported at nishant@humancapitalists.in Human Capitalists will address disputes at its sole discretion. Legal disputes will be conducted under the jurisdiction of Pune, India.

    10. Account Termination Users can request account deletion by emailing nishant@humancapitalists.in Upon deletion, user data will be permanently removed.

    11. Cookies & Tracking We use cookies necessary for a positive user experience. Users can opt out of tracking by emailing nishant@humancapitalists.in.

    12. Third-Party Links Our platform may contain links to external websites or services that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

    13. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.