Account Manager (Expansion)

VC-backed profitable startup, built by IITians, based in Bengaluru/Gurugram; the company is striving to replicate the shopping experience of a physical store in an online store—using AI-powered virtual sales agents.

About the Role

Seeking an Account Manager to drive revenue growth from its existing customer base. This is a revenue-focused role, not a relationship management position, with a clear emphasis on expanding new revenue from existing accounts through cross-selling new lines of business, upselling on volume and adoption, managing contract renegotiations at renewal, and closing referral-sourced deals. The role involves close collaboration with customer success managers, product, and account executives to maximize expansion opportunities and shape the product roadmap.

Key Responsibilities

• Cross-sell new lines of business into existing accounts including Instagram, voice, email, and app.
• Upsell on volume and adoption to drive deeper product usage and higher contract values at renewal.
• Run demos for every new line of business launched, tailored to each brand’s context.
• Close commercials end-to-end on standard deals, escalating large or complex ones to an AE.
• Own referral pipeline from existing customers and work warm leads sourced by CSMs.
• Mine account data such as usage, attribution, and contract timing to identify expansion opportunities proactively.
• Loop Product in when a deal requires features not yet available, helping shape the roadmap from the field.

Qualifications

• 2 to 4 years in a closing role such as Account Management, Inside Sales, or AE, with proven warm-deal closing.
• Ability to run a product demo live, off-script, and tie features to a brand’s specific problem.
• Revenue-first mindset with strong relationship instincts, focused on growing the number.
• Comfort with data, including pulling usage and attribution numbers to build a case before calls.
• Commercial fluency, including scoping deals, handling pricing pushback, and navigating renewals.
• Bonus: experience selling to D2C brands, the Shopify ecosystem, or martech and conversational AI.

Benefits & Perks

• Category leadership in conversational AI, defining a fast-growing layer in Indian commerce.
• Opportunity to drive real revenue impact, measured by GMV for brands.
• Access to an existing customer base, providing a warm pipeline from day one.
• AI-first culture, deeply using AI in building and operating workflows, content, and product.
• Founding-team proximity, reporting directly to the Co-Founder with a clear path to lead the expansion function.