Cloud Support Engineer I

A global, publicly listed technology company specializing in AI-powered enterprise analytics and business intelligence solutions. The organization helps large enterprises make data-driven decisions through cloud-native platforms and advanced analytics. It also operates at the intersection of artificial intelligence and digital assets, with a strong focus on innovation in data, finance, and emerging technologies.

About the Role

Cloud support engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.

Key Responsibilities

• Provide expert technical support for the company's Business Intelligence product suite, Cloud platform, and underlying technologies.
• Cultivate strong relationships with customers and partners through high-quality daily interactions during project development and production system maintenance.
• Diagnose and resolve complex or high-priority technical issues reported by customers using the company's product suite.
• Collaborate and communicate effectively with peers, internal application, and software development teams.
• Prioritize and clearly communicate product defects and enhancement requests to development teams.
• Contribute to the company's knowledge base by creating customer-facing documentation for technical solutions and product documentation addendums.

Qualifications

• Bachelor’s degree in a technical field (e.g., Engineering, Physics, Mathematics, Computer Science).
• Minimum of 2 years of experience in IT customer service or technical support.
• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
• Proven time management skills to prioritize workload, multitask, meet deadlines, and manage competing priorities under pressure.
• Excellent verbal and written English communication skills.
• Foundational knowledge of Windows and Linux system administration.
• Exposure to at least one of the following technologies: Python, REST API, Java, SQL, HTML, or XML/XSL.
• Possess Cloud Certifications (e.g., AWS, Azure, Google Cloud).
• Demonstrated strong analytical and troubleshooting skills.

Benefits & Perks

• Opportunity for remote work.
• Be part of a team of smart, creative professionals working on dynamic projects with cutting-edge technologies.
• A culture that fosters curiosity, innovation, and a relentless pursuit of excellence.
• Contributions are recognized and valued.
• Access to Internal Development Programs for continuous personal and professional growth.