Customer Success Manager

based in Bengaluru/ Gurugram they striving to replicate the shopping experience of a physical store on an online store—using AI-powered virtual sales agents.

About the Role

Ideal for a customer-centric professional with a knack for solving problems and driving product adoption. We are looking for a Customer Success Manager to join a dynamic SaaS startup. As a Customer Success Manager, you will play a critical role in ensuring our customers achieve their desired outcomes while maximizing the value they receive from our product. This role offers the opportunity to shape our customer success strategy and grow with our company.

Key Responsibilities

• Customer Onboarding & Resolution
• Customer Engagement and Relationship Building
• Education and Advocacy
• Content Co-Creation
• Tracking Customer Metrics

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or Client-Facing roles
• Experience driving product adoption and retention using data
• 1+ Years of Experience working with product, engineering, sales, and marketing teams

Benefits & Perks

• Work directly with founders internally and externally.
• Supportive work culture with a focus on innovation and teamwork.
• Access to the latest tools and technology.